What shipping options are available?
- 2nd Day Air
Do you ship outside the USA?
Yes, we ship worldwide.
The majority of our parts are in stock and ready to ship. However, there are many parts/products that are a package deal, made-to-order, or entirely custom.
If the product does not specify estimated processing time you can contact us and we can give estimated processing and shipping time. Contact us via live chat, contact form, or email email@example.com.
After your order, we will you send an email with estimated processing and shipping time.
We email you a tracking number within 24 hours of your order shipping. A tracking number will not be available until the item ships.
Damaged or Lost Items
All shipments are insured for their full value when they leave SHOPHELLCAT or our distributors.
If a part is lost (ie. carrier loses package, box broken open, etc) or damaged in transit to you, please notify the shipping carrier. Do not return any damaged part to us. File a damage report with the delivering carrier. We suggest if possible you should take photos and videos of the broken part.
Immediately after receiving your order, open and inspect everything for any signs of damage. In the event that you encounter any damage, contact the carrier immediately to report the damage. The carrier should be contacted no later than 48 hours after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials. Take photos or record a video of the broken part and shipping materials.
Please contact us if you have had to make a claim with the carrier and provide us with the exact shipment information so we can be prepared to assist in expediting the resolution, as the carrier will contact us.